Date: 17.08.2021

General Information

The online store and the website include any kind of information (texts, pictures, databases, products, prices, logos, advertisements), which constitute the content of and, the property of PROMAR TEXTIL INDUSTRIES SRL (hereinafter, PTIndustries). Any reproduction of the content (in whole or part) for purposes other than personal interest is forbidden and sanctioned by the legislation on intellectual property rights.

The information offered on the site is presented in English and Romanian, and in the online store in English, without excluding their presentation in other languages. The sales contract is concluded in English.

Your access and/or use of the site constitutes the ACCEPTANCE of these conditions and obliges you to comply with them.

Any information regarding the contract between you and PTIndustries will be stored for a limited time and will be available to third parties only at the request of judicial bodies.

Any confirmed order involves the seller and the consumer in a distance contract.

The distance contract is concluded between PTIndustries as a seller and a Buyer, within the framework of this sales system organized by PTIndustries, using exclusively, before and at the conclusion of this contract, the distance communication technique contained in the online store.

The moment of conclusion of the distance contract with an individual, respectively, of the conclusion of the sales contract with the legal person, is the moment of receipt of the confirmation message by the consumer, regarding his order.

For any error in the transmission of the data necessary for the processing of the order placed, you have at your disposal the e-mail address: support[at]

After the processing of the order by PTIndustries, we do not assume responsibility arising from erroneous data transmission from your side.

With regard to the relevant codes of conduct, following Article 8(e) of Law No 17 of the European Parliament and the Council, the Commission shall, under the procedure laid down in Article 8(2) of that Law, take the necessary measures to ensure that the provisions of this Regulation comply with 365/2002 on e-commerce, Law 363/2007 on combating unfair practices, please consult the specific legislation displayed on the ANPC website, in the “Regulatory acts” section.

The provisions of this distance contract are also supplemented by the law 365/2002 on e-commerce republished and amended and with OUG 34/2014 on consumer rights in the framework of contracts concluded with professionals.

Definitions of this document:

PTIndustries accepts the conclusion of distance contracts by electronic means and thus undertakes to respect the legislation applicable to the conclusion, validity, and legal effects of these contracts. In this document, the following terms used in capital letters will have, unless otherwise given in context, the meanings specified below:

USER: Any person who visits and/or interacts with the KTS RFID store/website;

SELLER: PROMAR TEXTIL INDUSTRIES SRL established in Brasov, str. Lanurilor, no. 1A, Brasov County, postal code 500460, Romania, registered in the Trade Register under no. J8/3194/2017 and having VAT no.: RO38547723, telephone: 0040 368 465 142, hereinafter referred to as PTIndustries.

BUYER: any individual or legal person who places an order in the KTS RFID online shop and who has accepted the terms and conditions of this remote contract.

ONLINE SHOP: web pages belonging to PTIndustries that are located at the address, through which the buyer has access to information on the products offered for sale by PTIndustries. In the online store are made available to buyers for sale products that, depending on availability, can have several statuses.

GOODS: products made available to the buyer for sale by the seller through the online shop.

ONLINE ORDER: online communication between seller and buyer, through which the buyer intends to purchase goods from the seller, which the latter agrees to deliver, and the buyer agrees to pay them.

CONFIRMED ORDER: an order placed online through the online store by a buyer whose identification data and details of his order have been validated.

NEW CLIENT: a customer who intends to purchase products from the KTS RFID online shop for the first time and that requires an order validation.

Opening hours:

Orders can be placed online at any time, but their processing period runs daily from 8 to 16:00, Monday to Friday.

Orders placed on Saturdays, Sundays, and public holidays will be processed on the next working day.

Once the online order is released, the buyer agrees to the subsequent form of communication (telephone or electronic), as well as to the seller’s modus operandi.

Seller’s obligations:

The seller provides the buyer, free of charge, professional information about his products and services, to achieve the purpose mentioned in the online order. The content published in the online shop KTS RFID is indicative and presents information about the products sold by it, as well as other data considered by PTIndustries to be of interest to BUYERS.

PTIndustries is the owner of all intellectual property rights over the online store, namely the brands, design, functionality of the site, images, and technical specifications.

The characteristics of the products and the related technical documentation, presented on the site are made available by PTIndustries, as the producer of the goods sold in the online shop.

The seller undertakes constantly to present information as accurate and relevant as possible for the products he sells. If prices or other product information has been displayed incorrectly, we reserve the right not to honor the order and to notify the customer of the error, if the delivery has not been made.

Images of the products are displayed in the online store for presentation. The products ordered may differ in terms of characteristics (e.g. shades of color) from the actual appearance of the product, depending on the lot in which they were manufactured.

To run the contract remotely in good conditions, PTIndustries, based on the agreement expressed by the buyer, can contact the customer by e-mail or telephone, if following the interaction with the site it completes the identification and contact data. The purpose for which the customer will be contacted is to expressly request any information in order to complete the online ordering process.

At the request and with the consent of the buyer, PTIndustries may recommend to the buyer the purchase of another product of a quality and at a price equivalent to those requested in the first order. The original order shall be deemed canceled on the date of confirmation of the order of the product/products replacing the original product.

All tariffs related to Goods in the online store are displayed in EURO (EUR) without VAT. Buyers from The Territory of Romania will receive documents (invoice, proforma invoice) with the prices of goods expressed in lei, with VAT included.

The price of the ordered product is the one displayed at the time of placing the order.

Promotions are valid:

  • for limited periods specified on the product presentation page in the online store;
  • within the limits of available stocks. PTIndustries cannot be held responsible for the damage created by the information published in the online store by errors that do not belong to it.

PTIndustries reserves the right to complete and/or modify any information in the online store without first notifying the users of the online shop/website.

Communication with the online store PTIndustries is done at the time of interaction, by publishing opinions on PTIndustries products and services, via the contact form available, via the e-mail address support[at], and/or by phone on +40 368 465 142. PTIndustries reserves the right to contact the visitor of the online store by e-mail or telephone if, following interaction with the website, it completes the identification and contact data and expressly requests any type of information available.

Ordering Process:

Communication with the online store PTIndustries is done at the time of interaction, by publishing o

The customer can place an online order from the product page and will complete the order after selecting a payment and delivery method.

Products added to the shopping cart do not attract the registration of the order or the reservation in the store of the goods added to the cart.

To complete the order process the customer assumes that all the contact details provided by him are complete and correct. If necessary, for the successful completion of the order the buyer can be contacted by the seller by the available means agreed by him with the provision of the contact details.

The seller reserves the right to cancel the order placed by the buyer, in the following cases:

  • If the payment has not been accepted by the payment processor approved by PTIndustries – the data provided by the customer is incorrect/incomplete;
  • The card/transaction is not accepted by the issuing bank;
  • Delivery by courier was not possible (e.g. the customer cannot be found by telephone and/or physical courier at the address indicated for the delivery of purchased goods, etc.);
  • If the price of the product is derisory (as defined in Art. 1665 of the Civil Code).
  • In case of cancellation of the order, none of the parties involved will claim/claim damages.

According to OUG nr. 34/2014 the buyer can withdraw from the contract remotely within 14 days of its conclusion. More details on this can be found in the goods delivery and return policy.

In order to optimize the online ordering service, PTIndustries reserves the right to restrict customers’ access to certain online store facilities, such as the impossibility of completing an online order if the customer has not created a user account.

Also, some facilities, made available to customers in the online shop, such as delivery and payment methods, can be conditioned/restricted depending on stock conditions and delivery methods.

For good reasons, related to damages to the company, PTIndustries may restrict some customers’ access to certain facilities provided in the online store, such as payment and delivery methods. For more specific details, regarding the reasons that led to the taking of these measures, the clients in question can contact the Customer Support Service.

In the case of orders paid electronically, the Seller cannot be held responsible for any other cost incurred by the Buyer, such as transaction fees, currency conversion fees applied by the issuing bank of his card. Responsibility for this action is carried only by the Buyer. The entire responsibility is the customer’s and any disputes will be resolved between the customer and the card-issuing bank.

Intellectual property rights

The content of the KTS RFID website and store ( and including, but not limited to, the graphic markings, names, brands (such as, for example, site and company name, symbols, images, texts, multimedia files) are the property of PROMAR TEXTIL INDUSTRIES SRL and cannot be taken over and/or used without the prior written consent of the owner.

Visitors to this site can copy information from this site, to use it only for personal, non-commercial purposes and without deleting or modifying it. Modification or use of materials on this site for purposes other than information, i.e. use as a customer, is strictly prohibited.

By accessing this site, visitors agree that any name, logo, trademark or service mark, texts, documents, and media files presented on this site are owned by PTIndustries and may not be used by the user except for informational purposes. PTIndustries will act by legal means if intellectual property and copyright are infringed.

If PTIndustries grants the Visitor/Customer the right to use the content of the site in a certain way, the User will use it only for the purpose for which it was defined and for a period defined in the agreement.

Any unauthorized modification of the site is prohibited.

Intellectual property rights

By accessing the online shop/website you agree that the use is made on your responsibility. The Seller is not responsible for any direct or indirect incident or any other loss, cost, or expense of any kind that may arise as a result of accessing or browsing the site or through data downloads (text, images, video, or audio).

The Seller is also not responsible for any damage caused by viruses, bugs, human actions, or any computer system failure, or any other errors, malfunctions, or delays in communications in device transmissions.

All information and materials contained on this site are provided free of charge, without any warranty. Under no circumstances will PTIndustries be liable for any direct, indirect, accidental, special damage resulting from the use or inability to use this site and will not be liable for any damages that result from mistakes, omissions, interruptions, errors, malfunctions, delays in operation or transmission or any failure to perform the performance of the site.

With the creation and use of the customer account, the user is responsible for maintaining the confidentiality of the login data (access). The user will keep the user’s and password confidential and will use it responsibly for managing orders and facilities provided on the customer’s account.

Users agree not to share or transfer passwords or any other access information to any third party. Users assume sole responsibility for the use of the account and the confidentiality of the password.

By accessing the site, creating the user account, and placing orders the customer expressly and unequivocally accepts the Terms and Conditions, as well as the conditions under which the online ordering process is conducted, as presented.

PTIndustries may not be responsible for damages resulting from the loss of purchased goods or the use of the Goods after delivery, except for legal and conventional guarantees granted.

PTIndustries reserves the right to change at any time the terms and conditions of the site and the general conditions under which the online ordering process takes place. The Buyer confirms that it accepts these terms and conditions by checking the checkbox “I agree to the terms and conditions”. The contract at the distance concluded is carried out under the terms and conditions valid at the time of the realization of the agreement of the parties.

Using the site

In certain areas of the site visitors can send texts, files, images, pictures, video files, audio, or other materials generated by users. PTIndustries reserves the right to delete any user-generated content that does not comply with the terms below. In this respect users undertake to comply with the following:

  • not to send illegal, defamatory, libelous, obscene, threatening, harassing, abusive, racist content and not to infringe intellectual property rights or other material that could constitute or encourage conduct that could be considered crimes;
  • not to send any personal information or to violate the confidentiality of another natural person in whatever way, including by sending their data; not to upload software materials to the site, links or files that contain viruses, corrupted files, or any other similar software or programs that could adversely affect the functioning of the site or elements of the site; do not modify in any way the source code of the site or other technologies or integrated applications in the site, unless expressly authorized in writing by PTIndustries.

Advertising and privacy

The Buyer shall not make public, to third parties, by any means, any private information received from the seller, subject to the penalty of his obligation to pay damages.

The Seller reserves the right to use the information provided by the buyer in order to carry out the distance contract. The buyer will also not make any information about the order public to any third party without the Seller’s written consent.

The Seller reserves the right, based on the user’s agreement, to store and use for his benefit, to carry out marketing activities, any information provided by the buyer through and The Seller will also not provide any third party with the information received from the buyer, except for the approved partners, service providers with whom there is a contract to protect this data received from the buyer.

Invoicing and issuing of accompanying documents

The Seller will issue, based on the information held by him and that provided by the buyer, an invoice for the delivered goods. At the same time, the package/goods will be accompanied by the documentation sent by the supplier and provided by law for the ordered product/products.

The Buyer should provide complete and accurate data, necessary to issue the invoice according to the legislation in force. In this respect, PTIndustries will not ask the customer, through the forms present on the site, for information of a confidential nature other than those necessary to issue the invoice, deliver the products or complete the online ordering process.

PTIndustries will send the customer the invoice related to the order, both in electronic form, available online on the customer’s account, and in physical format, with the delivery of the Goods. Thus, the Buyer can have a record of the invoices issued.

To complete the online ordering processes, the Buyer must update the personal information in his account.

If the invoice is not available on the customer’s account, within 48 hours of receiving the goods, he is asked to send a referral to the e-mail address support[at]

Risks and responsibilities

The Seller is responsible for the proper packaging of the goods. The technical documentation related to the products is displayed on the website.

The good’s risk of disappearance is transferred to the buyer at the time of actual surrender of the goods.

The seller assumes responsibility for the delivery of the products ordered by the buyer.

Delivery and acceptance of Goods

The seller undertakes to deliver the goods through the courier companies approved to the Buyer.

The Buyer has the right not to accept the goods delivered if they have damaged packaging, are incomplete and do not correspond to the accompanying documents. In this case, the Buyer will notify the Seller by any means (telephone, email), and the Seller assumes responsibility for bringing the products into conformity.

The buyer will enter the property of the goods after signing the transport document to the courier.

The consumer also has the right to return the products within 14 days of their purchase. Please contact Customer Support In this case (support[at] Return conditions are specified here.

Force majeure

Force majeure (unforeseeable, uncontrollable, and inevitable event affecting the performance of the contract) exonerates the party invoking it from liability.

Litigation. Applicable law

Contractual relations between the parties are governed by Romanian law. Any dispute which cannot be resolved amicably will be referred to the competent courts for resolution.